Negotiation

How to level the playing field when conducting negotiations via phone

Attempting to conduct a negotiation over the phone is never an ideal scenario. Whenever I’m negotiating face-to-face with someone, I’ve got more control of the situation – I’ve usually got a team with me and can physically see the other side of the negotiation to gauge their responses and reactions to my suggestions. When I’m

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Don’t Panic Mr. Mainwairing, Don’t Panic!

Anyone that has ever watched Dad’s Army will recognise these famous words, usually frantically yelled by the blustering Private Jones as a situation dissolved into chaos… Now, I’m not usually one to advocate panicking. Indeed, it’s usually a complete waste of time. In most situations of adversity, I tend to lean towards an attitude of

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